Since ChatGPT’s launch in November 2022, AI chatbots have revolutionized the way we work, and businesses are increasingly adopting them to improve various aspects of their operations. While ChatGPT is considered one of the best AI chatbots, tech companies have plenty of other options that may better meet their needs.
Let’s take a look at the top AI chatbots that can help tech businesses improve their operations and transform B2B interactions.
The Rise of AI Chatbots in Healthcare, Investment, Manufacturing and More
AI chatbots can have a significant impact on worker productivity, helping businesses accomplish more in less time and with fewer resources. A study by MIT researchers found that the use of generative AI helped employees boost productivity by 14%, reduced the time necessary to complete a task by 40%, and increased output quality by 18%.
With AI chatbots, tech companies can:
- Improve customer support: For businesses dealing with complex products and services, AI chatbots can provide quick and accurate responses to technical queries. This can reduce the load on human support teams and ensure that customers receive timely assistance.
- Streamline lead generation: AI chatbots can engage website visitors, qualify leads, and collect relevant information. They facilitate the lead nurturing process and hand over qualified prospects to sales teams, enabling more efficient and personalized sales interactions.
- Develop marketing materials: AI chatbots can help tech businesses boost their marketing operations. AI can assist them with content and image generation for websites, social media, e-mails, downloadable materials, and more.
- Perform research and generate ideas: AI chatbots can help businesses research information, summarize text, brainstorm, and develop ideas.
- Code and debug: AI chatbots like ChatGPT can develop and debug code, helping businesses to code faster and more efficiently.
- Translate and generate multilingual content: For businesses with international audiences, AI chatbots can facilitate multilingual content development and customer support. It can help respond to customer queries in various languages, translate, and generate new content.
This is by far not a comprehensive list of what AI has to offer. Artificial intelligence solutions can also help businesses optimize operations as well as reduce expenses as you can see from our case study here.
Moreover different chatbots have varying features and capabilities. So, let’s look into them in greater detail.
Best AI Chatbot Solutions You Can Use
ChatGPT: GPT-3.5 (Free) vs GPT 4 (Paid via ChatGPT Plus)
The free-to-use ChatGPT is built on GPT-3.5, a robust Large Language Model (LLM) that produces natural and human-like conversations. It can assist with tasks such as generating content, performing research, drafting emails, writing code, answering questions, creating conversational agents, and much more.
However, its knowledge is limited to information up until 2021, preventing it from accessing events or developments that occurred after that time. It cannot understand images or read files or code. In addition, ChatGPT 3.5 may occasionally produce incorrect or inappropriate outputs. Therefore, it’s essential to oversee the content it produces and use it responsibly.
ChatGPT-4, on the other hand, is built upon the GPT-4 language model and represents OpenAI’s most advanced AI system to date. Prior to GPT-4’s launch, its predecessor, ChatGPT-3, held the position as a top-notch language model. The fact that GPT-4 was released merely four months after ChatGPT-3 illustrates the rapid pace of technological advancements in the AI field.
OpenAI describes GPT-4 as being “10 times more advanced than its predecessor, GPT-3.5.” The company highlights enhancements that improve contextual understanding and the ability to distinguish nuances which lead to more accurate and coherent responses.
While ChatGPT 3.5 is available for free, ChatGPT 4 is available for a subscription fee of $20/month.
Code Interpreter (Plugin for ChatGPT)
Code Interpreter (CI) is an official ChatGPT plugin that enables tasks such as data analytics, image conversions, and code editing. CI can handle file uploads and downloads, allows users to interact directly with data files, including images and videos, and supports various file formats, including CSV and JSON. The plugin can also learn from the output of the code it runs and self-correct mistakes.
Nonetheless, CI does have some limitations. It lacks internet access and cannot fetch data from the web or interact with online APIs directly. Additionally, the maximum file size for uploads is 250 MB, and CI currently supports only Python code. External Python packages cannot be installed, although the plugin comes with over 330 pre-installed packages.
CI is a game-changer for data analysis. It enables users to perform complex data transformations, statistical analysis, and visualizations interactively through natural language conversations.
Besides that, CI handles tasks like face detection using classic methods like Haar Cascade and object detection, tracking, and counting based on characteristic colors. Extracting text from images through optical character recognition (OCR) is another task that CI can handle.
ChatGPT plugins are additional features that enhance the capabilities of the AI chatbot. Some plugins are developed by OpenAI, whereas the majority are created by third-party developers and offer a diverse array of functions.
With hundreds of plugins available, they enable users to perform specific tasks with ease, ranging from assisting in writing prompts to facilitating flight and restaurant reservations. These plugins play a vital role in improving and expanding the overall experience with the chatbot.
Most ChatGPT plugins are free; however, you can only access and use them with a paid subscription to ChatGPT Plus.
Google Bard
Outside of the OpenAI ecosystem, Google has emerged as a prominent competitor to Open AI’s ChatGPT with the introduction of Google Bard. The chatbot faced initial challenges, stumbling to provide a satisfactory response during the first demo preview. This setback negatively impacted Google’s reputation, leading to a decline in the company’s stock value.
Bard offers a wide range of capabilities, such as generating text, language translation, creative content writing, research and planning, and code writing and debugging in different programming languages. One of the features slated to be launched soon is generating AI images with the help of Adobe.
Bard relies on language models like Language Model for Dialogue Applications (LaMDA) and Pathways Language Model 2 (PaLM 2) for its conversational abilities and advanced features. Despite the continuous improvements, users should still be cautious due to potential inaccuracies and plagiarism concerns when using AI chatbots for research. Bard’s availability spans across multiple countries, and, just like ChatGPT 3.5, it’s currently offered for free, although there are speculations about potential subscription models.
Comparing Google Bard to ChatGPT, both have distinct features and integrations. ChatGPT extends its capabilities through a range of plugins for websites, while Bard is catching up with extensions of its own. Google’s AI strategy includes multiple projects, such as Anthropic, Claude 2, and Magi, and AI upgrades for various applications like Google Maps, Docs, Gmail, and Google Meet. Furthermore, they are reportedly working on a new AI system called “Gemini,” which will rival GPT-4.
Claude 2
Claude 2, developed by Anthropic AI, serves as the foundational language model for their Claude AI chatbot, succeeding the previous Claude 1 model released in early 2023. Unlike well-known chatbots like Bard, ChatGPT, or Bing AI, Claude AI has not received the same level of public exposure. Yet, it boasts comparable performance and even surpasses them in certain aspects.
Trained on an extensive dataset collected from various sources on the internet, Claude prioritizes smooth and creative conversations with a strong focus on safety. These safety features distinguish it from some other AI language models.
Claude AI’s capabilities are diverse, mirroring those of top AI chatbots like ChatGPT and Bard. It excels in creative writing tasks, including poetry, speeches, and resumes. Additionally, it handles programming-related tasks, writing, debugging, and explaining code in multiple programming languages.
One feature of Claude AI that stands out from its well-established competitors is its ability to analyze text from various file formats, such as PDFs and Word documents, and provide valuable insights to users from these documents.
Unlike other AI chatbots, Clade 2 is currently available in open beta for users in the United States and the United Kingdom. It’s still early to make definitive judgments. However, experts state that Claude AI shows promise as a worthy contender to challenge ChatGPT’s dominance in the best AI chatbot arena.
Bing
Microsoft introduced a new version of Bing in February 2023, featuring an AI chatbot powered by the same technology as ChatGPT. Microsoft was an early investor in OpenAI and partnered with them through significant financial investments.
The new Bing allows users to interact with the AI chatbot and receive detailed responses akin to human-like conversation. They are complete with footnotes that link back to original sources and up-to-date information. The chatbot’s capabilities extend to creative tasks as well. This includes writing poems, essays, and songs, and even generating images from text using Bing’s Image Creator.
Bing Chat underwent various updates, including expanded chat limits and support for image inputs. Users can now upload images for the chatbot to provide information related to the images. Microsoft also introduced a Bing Chat widget for smartphones, making access to the chatbot more convenient.
When compared with ChatGPT, Bing’s chatbot demonstrates advantages such as internet access for current events and sources for information, as well as the capability to handle image inputs. In addition, Bing Chat utilizes GPT-4’s multimodal features, making it the only free way to access this advanced language model.
The integration of ChatGPT into Bing has brought the search engine into the spotlight, potentially leading to an increase in user numbers. However, Bing still faces tough competition from Google Search, which dominates the search market with a large user share.
Pi
Inflection AI, co-founded by LinkedIn’s Reid Hoffman and DeepMind ‘s Mustafa Suleyman, has introduced a new AI chatbot named Pi, which is short for “personal intelligence.” Pi aims to offer personal advice and emotional support. Users are encouraged to engage in conversations with the chatbot about anything on their minds. Nonetheless, it can also be implemented in business to provide human-like customer support.
The chatbot uses large language models (LLMs), similar to OpenAI’s ChatGPT and Google’s Bard, to generate text answers by analyzing vast amounts of online content. Pi engages users by asking follow-up questions and providing advice on various topics.
The vision behind Inflection AI was to create a chatbot capable of responding to real-life problems, making conversations engaging and helpful. Pi is designed to be friendly and supportive. However, it emphasizes that it is an AI and cannot experience human emotions.
Users can communicate with Pi through web browsers, iOS mobile apps, Instagram, Facebook Messenger, WhatsApp, and SMS. After ten interactions, users are prompted to add a phone number to receive text messages from Pi, and they can pause the communication anytime by texting “PAUSE.” If needed, users can request to delete their accounts and conversations through email.
Pi is currently free for users and has been trained on data as recent as November 2022. Inflection AI ensures that personal identifying details are not used in its training. The company is actively working to reduce any inaccuracies and “hallucinations” in the chatbot’s responses and is developing new boundary training methods for AI learning and training. Users can flag problematic conversations through the web browser and apps to aid in improving Pi’s performance.
Considerations Before Implementing the Best AI Chatbot for Your Needs
Before implementing AI chatbots, tech companies should consider factors such as integration with existing systems, data privacy, and compliance with industry regulations. Despite the numerous ways of implementing AI chatbots in business workflows and the associated benefits, many large companies are banning AI chatbots due to varying concerns. It’s essential to be aware of the issues that these corporations point out to avoid any negative consequences.
Final Words
AI chatbots are reshaping the B2B tech industry by providing smart solutions for customer engagement and operational efficiency. As tech companies embrace these intelligent virtual assistants, they position themselves for success in an increasingly competitive market. By leveraging the best AI chatbot solutions, B2B tech companies can elevate their customer experiences and stay at the forefront of innovation.
Need help in integrating ChatGPT to your existing software? Read more about our ChatGPT solutions here!
