Products -
Jira Service Desk

Atlassian

BENEFITS OF JIRA SERVICE DESK

Even on the busiest of days, your customers are always the number one priority. Because they’ve chosen the services you offer over other competitors, your clients want high-quality attention at the moment any issue appears. And in this fast-paced world, the success of your business comes down to satisfied customers. Fortunately, you don’t have to navigate the challenges posed by unexpected problems on your own. Sphere is always on hand to help you find effective techniques to get the most out of the customer service experience from start to finish.

Our professional team can design and implement a fully integrated Jira Service Desk solution. Ensuring cohesive connections with your service workflows and mission-critical systems, Sphere has the capacity to tailor software to your specific needs. In essence, your customers will enjoy a higher level of responsiveness so they’ll never feel forgotten. Also, your team will operate with greater efficiency so that you can accomplish more in less time. The best part is that Jira Service supplies an intuitive user experience for each of your customers with robust SLA support, customizable queues, automated request management and real-time reporting at all times.

OUR PROCESS

Sphere Software, headquartered in Chicago, has a team of Jira /Atlassian Service Provider experts who can help you get all of the benefits of Jira Service Desk and deploy a Service Desk that improves productivity. Sphere deployments ensure that workflow is optimized, that there are no bottlenecks or memory issues that can impact performance, and that all of your critical data is migrated into your new Jira Service Desk solution. This includes migration from Gemini (Countersoft), Remedy (BMC Software), Bugzilla (Bugzilla.org), and Trello. Sphere stays with its customers during the entire deployment and installation process to ensure a successful rollout that matches the client’s business processes.

Sphere also goes the “extra mile” to meet unique customer requirements that are not supported in the standard version of Jira Service Desk. Sphere will customize the interface to ensure it follows the customer’s workflow and other requirements. In addition, Sphere can provide cloud hosting if necessary. For over a decade, Sphere has earned a stellar reputation with clients due to their transparency, responsiveness, and technical excellence.

Sphere Software provides expert design, integration, and deployment support for the award-winning Jira Service Desk. This combination results in the optimal solution for the customer.

DON’T JUST TAKE OUR WORD FOR IT

TrustRadius

TrustRadius noted that Jira Service Desk’s "Dashboard of ALL tickets including 'Stale,’ 'PastDue,’ 'Unassigned,' and ‘DueThisWeek.’ ...is very helpful for an overview of what needs to be worked and what is being worked within the team."

CrowdReviews

CrowdReviews, a user-driven feed forum, gave Jira Service Desk 89% positive reviews and 0% negative reviews.

PC Magazine

PC Magazine's review noted that JlRA Service Desk is a "solidly featured help desk at a decent price..."

Deskrolls

Deskrolls review of Jira Service Desk reported, ”The system contains simple and intuitive interface, suitable for lTSM automation, works well for small to mid-sized companies."

Capterra

Capterra gave Jira Service Desk 4.5/5 stars on ease of use and noted that "Jira Service Desk combines an intuitive user experience for your customers with powerful SLA support, customizable queues, automated request management, and real-time reporting.”

G2 Crowd

G2 Crowd named Jira in the leader quadrant