Sphere transformed a medical practice’s claims submission process by implementing a GenAI-based validation service that streamlined documentation, reduced errors, and accelerated reimbursement times. This innovative solution led to a 65% reduction in corrections, a 20% faster reimbursement process, and a 35% decrease in outstanding accounts receivable, significantly improving the practice's financial health and operational efficiency.

Facing challenges with time management in customer service, Ascentia collaborated with Sphere to implement a Generative AI solution, dramatically improving call summarization times and customer satisfaction. This case study delves into the structured approach—from the initial GenAI workshop to the successful Proof of Concept—showcasing how targeted technological solutions can transform operational efficiencies.

CLIENT Ascentia INDUSTRY Home Manufacturing SERVICE

CLIENT E-commerce INDUSTRY Apparel &

CLIENT iGaming Company INDUSTRY Entertainment

Explore the journey of a leading global consumer durables and electronics manufacturer, employing over 31,000 individuals and dominating markets across the world. The client faced challenges due to shifts in consumer purchasing behavior and the need for advanced automation solutions. With Sphere's assistance, they implemented robotic process automation (RPA) to enhance error handling in e-commerce and marketplace orders, significantly boosting both internal and third-party system efficiency. The initiative not only improved operational resilience but also redirected the organization’s focus towards strategic and value-added activities.

Context In the competitive and complex world of insurance, the underwriting process is a critical

Context In the highly specialized field of glass fiber manufacturing, the process of transforming raw

Context Our client, a pioneering financial investment company, excels in managing a diverse portfolio of

CLIENT Hamilton Thorne INDUSTRY MedTech