Explore the journey of a leading global consumer durables and electronics manufacturer, employing over 31,000 individuals and dominating markets across the world. The client faced challenges due to shifts in consumer purchasing behavior and the need for advanced automation solutions. With Sphere's assistance, they implemented robotic process automation (RPA) to enhance error handling in e-commerce and marketplace orders, significantly boosting both internal and third-party system efficiency. The initiative not only improved operational resilience but also redirected the organization’s focus towards strategic and value-added activities.