Remote Assistance in Scanning

Procedures Reduces Staffing Costs

Challenge

Network of hospitals needed a solution that resolved their staffing bottleneck of specialized equipment training

Services Utilized

Custom Software Development, Healthcare Industry Expertise

Results

The Remote Cockpit System ultimately reduced staffing costs, allowed specialists to connect remotely to train in-house staff and provided avenues for equipment cross-training.

Sphere needed to resolve the costly bottleneck of hiring specialized, on-site staff of each piece of equipment.

Our client representing a network of hospitals faced a logistical dilemma when it came to operating a diverse range of imaging modalities such as MRI, X-rays, and CT scans from various manufacturers. The available options were either to hire specialized staff for each type of equipment or invest in cross-training a single individual, both of which were costly endeavors. Additionally, technologists often spent a disproportionate amount of time waiting for scans to complete, leading to inefficiencies. The necessity of staffing overnight shifts—where personnel may be underutilized—further exacerbated the waste of resources.

Sphere created a Remote Cockpit System to allow for effective cross-training of multiple healthcare instruments.

The introduction of a Remote Cockpit System allows experts specialized in CT scans, MRIs, or X-rays for specific brands to operate multiple machines remotely. Given that most imaging scans follow a protocol that requires intermittent human oversight, the Remote Cockpit System enabled remote technologists to provide the necessary approvals at each stage of the scanning process. This eliminated the need for an on-site technologist for each step, optimizing the use of human resources.

The hospitals realized a dual advantage of cost savings and healthcare provider quality improvements, making the overall healthcare delivery more efficient and effective.

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• Reduced Staffing Costs: Hospitals were able to minimize their reliance on specialized on-site staff. During peak hours, general personnel could assist with patient positioning and machine setup, while remote technologists took care of the scanning process. Overnight, a single technologist could remotely cover multiple hospitals, reducing the need for individual staffing at each location. Hospitals could thereby save costs by compensating remote technologists for specific tasks rather than maintaining full-time, on-site staffing.

• Enhanced Service Quality: Leveraging the expertise of technologists who are thoroughly familiar with the equipment led to higher-quality scans. Radiologists, in turn, received images of greater fidelity, facilitating more accurate and detailed analyses

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Lee Ebreo

VP of Engineering at Credit Ninja

These things would not have been achievable if we did not build our own in-house system and if we did not partner with Sphere to help us achieve our goals.

Selah Ben-Haim

VP of Engineering at Prominence Advisors

Our experience with Sphere and their team has been and continues to be fantastic. We keep throwing new projects at them, and they keep knocking them out of the park (including the rescue of a project that was previously bungled by another vendor).

Ben Crawford

Senior Product Manager at Enova Financial

I would expect to be delighted. It's been a really positive experience, working with Sphere, and I would expect you to have the same.

Mark Friedgan

CEO at CreditNinja

Sphere consistently prioritizes the needs of their clients, demonstrating both agility and teamwork. As an offshore team, they have been an integral part of our organization and we plan to continue growing with them.

René Pfitzner

Co-Founder at Experify

Sphere provided excellent full-stack development manpower to augment our team and help push our product forward. They are easy to work with, tech-savvy and proactive.

Bruce Burdick

Chief Information Officer at Integra Credit

We've been working with Sphere and its excellent consultants since our founding. I've found that they are true partners in the success of our business.

Jemal Swoboda

CEO at Dabble

The resources and developers that Sphere Software provides are skilled and have the required technical expertise, but more importantly, they have helped us build a culture of excellence within our team.

Arthur Tretyak

Founder and CEO at IntegraCredit

With Sphere, we were able to migrate in half the time it would take to train an additional FTE… and for a fraction of the cost. Our experience with Sphere has been exceptional.

Lee Ebreo

VP of Engineering at Credit Ninja

These things would not have been achievable if we did not build our own in-house system and if we did not partner with Sphere to help us achieve our goals.

Selah Ben-Haim

VP of Engineering at Prominence Advisors