Chatbot Development

Chatbot Solutions for Enterprises and Startups

Helping Enterprises Innovate and Trim Costs

AI or rule-based Chatbots can recognize customer intent and enable precise knowledge delivery. They capture analytical data which gives valuable insight into your customers’ activities. Chatbots can also engage in highly personalized customer interactions and follow-ups, which are proven to increase customer retention and loyalty. You can trim costs by automating your internal processes and providing your customers with automated 24/7 support in any language.

Helping Small Businesses Grow

A chatbot solution can help your company compete with larger organizations by increasing employee productivity, generating real-time financial reports, scheduling meetings, updating sales lead information, speeding up approvals, responding to customers, and more. We can integrate chatbot solutions into either your proprietary chat tools or third-party tools, allowing you to handle a higher communication load and maximize the power of your small team.

Our Chatbot Expertise

Chatbot Engineering

We use the leading tools on the market to power our Chatbots with Natural Language Processing ( NLP ) and Artificial Intelligence ( AI ).

Conversation Mapping

Our Chatbots provide friendly, personalized interactions with customers — the type that increase loyalty and drive repeat purchases.

Performance & Results

Our Chatbots are custom-designed to meet your organization’s goals, whether that means streamlining internal processes or providing outstanding customer support.

Maintenance & Support

Our relationship doesn’t end when your bot is complete — we’ll remain available to answer your questions and provide you with support.

Chatbot Deployment to Multiple Platforms

Microsoft

We can build AI-based bots by tapping into Microsoft’s Cognitive Services, allowing you to integrate them with Office 365 or Skype.

Slack

Slack, the popular cloud-based team collaboration tool, now has over 2.3 million monthly active users. Our chatbots can help you communicate with your team on Slack, and can perform automated tasks to speed up your workflows.

Telegram

We can create Telegram bots to help you support your customers and automatically perform their requested actions. With over 100 million users, Telegram allows users to send ( and optionally self-destruct ) messages, images, and videos

Facebook Messenger

With over 2 billion worldwide desktop users and 1 billion Facebook Messenger mobile app users, Facebook bots can vastly expand your company’s audience and reach.

Alexa

Alexa is exploding in popularity with over 10 million users to date. When you integrate your chatbot with Amazon’s digital assistant, users will be able to make convenient, hands-free requests.

Google Home

With over 5 million devices sold, this platform’s “Actions on Google” feature allows developers to extend the assistant and implement a “Conversation Action” for the user.

Advantages of Utilizing Chatbots

Operational Advantages

  • Save time and trim costs by automating administrative tasks
  • Improve workflows for your existing CRM, ERP, and HR software by creating bot extensions
  • Quickly and easily scale to any size organization
  • Generate real-time financial reports
  • Enhance marketing campaigns and update sales lead information
  • Adhere to high standards of privacy and secure authentication

Customer Support Advantages

  • Integrate bots into 3rd party chats like Facebook, Slack, Telegram, and Microsoft
  • Capture real time analytical data on your customers’ activities
  • Utilize a chat or voice interface that customers are familiar with
  • Recognize customer intent and enable precise knowledge delivery
  • Provide 24/7 customer support in any language. A cost effective alternative to maintaining a call center
  • Engage in highly personalized customer interactions and follow-ups, which are proven to increase customer retention and loyalty.

Want to learn how a custom Chatbot could help your business?

Chatbots by the Numbers

Gartner predicts that by 2020, Chatbots will power 85% of all customer service interactions.

Business Insider reported that 67% of customers worldwide used a Chatbot for customer support in the past year.

Juniper Research projects that by 2022, Chatbot technology will save businesses $8 billion annually worldwide.

  • Gartner predicts that by 2020, Chatbots will power 85% of all customer service interactions.
  • Business Insider reported that 67% of customers worldwide used a Chatbot for customer support in the past year.
  • Juniper Research projects that by 2022, Chatbot technology will save businesses $8 billion annually worldwide.

Chatbot Industry Applications

Manufacturing

  • azir
    Tom: Hey team! What’s the inventory count on our electric toothbrushes?
  • azir
    Bot: Hi Tom, we currently have 16 units left in stock.
  • azir
    Tom: Thanks for the info. Please put in a purchase order for 500 more units.
  • Manufacturers can use bots to manage their supply chains
  • Employees can use bots to provide inventory details and generate purchase orders for restocking
  • Chatbots can send out notifications when shipments arrive and initiate the production of goods

Healthcare

  • azir
    Bot: Hi Steven, how can I help you? Would you like to schedule an appointment?
  • azir
    Steven: Yes, do you have openings on the 27th?
  • azir
    Bot: Yes, we have a 9:00 am and a 11:30 am. Would you like to book one of these times?
  • Bots can work as “medical assistants” and answer commonly-asked health-related questions
  • Automate patient discharge, medical equipment orders, and renewing patient prescriptions
  • Easily obtain feedback from recently discharged patients to prevent unnecessary re-admission

Retail

  • Rick: Hi, I’m trying to locate your trail running shoes
  • Bot: Hi Rick, you can see our full line of trail running shoes here: www.retailer.com/trailrunning
  • Rick: Thanks for the help!
  • Customers can ask questions regarding product availability, specifications, pricing, and shipping status
  • Chatbots can provide relevant website links for additional product information
  • Chatbots can offer customer suggestions based on purchase history

Want to talk to one of our Chatbot experts?