Tag Archives: Chatbots
There’s a silent shift taking place that could change the way mobile and Web applications are developed in the coming years. Not only do consumers want fewer applications, but they want the applications they’re using to be more interactive, and they want new ways to engage with them. Many companies that empathize with these consumer requests have become early adopters of AI assistants and chatbot technology to address the app development shift. As a matter of fact, billions of dollars have already been poured into enhancing AI, machine learning, and Natural Language Processing (NLP) for future chatbots. So if your company hasn’t adopted a plan to implement chatbots in your products, where does that leave you?
Whether or not you realize it, many of us have actually welcomed chatbots and AI assistants into our homes or personal lives. The breakthrough of chatbots on our personal devices took place when Apple introduced Siri on their iPhone 4S in 2011. AI assistants like Amazon’s Alexa-powered Echo, Google Assistant, and Microsoft’s Cortana are in more than ten million homes today. Chatbots have advanced since the early days of ELIZA natural language processing (NLP) program in 1966, and are now changing the ways some major customer service departments operate. As the technology grows, will chatbots be the next generation of customer service representatives, or will there always be a need for a human intermediary?
This year’s Chabot Summit in Tel Aviv, Israel, revealed some great insights and best practices of chatbot development from over 80 industry leaders. Tech companies, from startups to enterprises, gathered to network and hear about the current state of chatbot technology, and what to expect in the near future.
As an avid supporter of the chatbot development community, Sphere will feature a case study of a customer service chatbot they are developing in partnership with a Brazilian-based smart-loan provider, Rebel, at the third international Chatbot Summit in Tel Aviv. This event will take place on January 31 at the InterContinental David Hotel in Tel Aviv, Israel.
In an effort to enhance the customer experience while simultaneously lowering costs, Rebel developed an AIML-based (Artificial Intelligence Markup Language) chatbot which drew information from a knowledge-base from interactions between customer service representatives and customers. Predetermined questions and answers allowed the initial chatbot to provide basic support. However, Rebel wanted their chatbot to be smarter, faster, and utilize an intuitive user interface before debuting the chatbot to its customers.Read More