Case Study

DAYCARE Clinic

Overview

US-based chain of hospitals and clinics INDUSTRY Healthcare LOCATION US TIMELINE June 2023 – Now

The client

DAYCARE Clinic (name changed) A distinguished US-based chain of hospitals and clinics, with specialized branches across 15 states, sought to overhaul their operational framework to overcome operational issues and improve staff efficiency.

Requirements

In response to the client’s imperative for heightened operational efficiency, our engagement necessitates the implementation of tailored solutions across key operational domains:

Our strategy is anchored on optimizing the productive utilization of clinical staff’s time.

We helped DAYCARE with mitigating the extensive periods currently spent on patient information research, exploration of Electronic Health Record Systems (ERS), and manual administrative duties such as appointment scheduling.

Our core goal, a simplification of intricate workflows, was strategically engineered to alleviate operational bottlenecks.

At the client’s side, we managed to create a seamless system featuring an intuitive dashboard accessible across various organizational echelons, alongside expedited access to dynamic calendars.

Our development process prioritizes seamless pathways for accessing critical process documents, enabling SWIFT reference when any demand arises.

Recognizing the urgency of essential clinical operations, our solution endeavors to empower clinic staff with the ability to retrieve information within moments, facilitated by cutting-edge voice query functionalities.

In recognition of the integral role external clinicians play within the clinic’s ecosystem, our initiative encompasses strategies aimed at adjusting them with internal processes.

By seamlessly integrating external staff into clinic workflows and affording them immediate access to pertinent information, we helped achieve collaborative excellence.

Deliverables

Data Platform

Baseline KPIs

Data Warehouse

Automatic Data Extraction

Interactive Dashboards

Continuous Improvement

The efficiency of workflow rose by 35%, which was observed among doctors and nurses.

By significantly reducing the time spent on tasks such as documentation research, note-taking, and accessing patient data, our interventions have liberated valuable resources, allowing clinical staff to focus more deeply on delivering high-quality care to patients.

Our solution provided a 10% increase in the clinic’s earnings by augmenting staff capacity.

By optimizing operational workflows and liberating clinical staff from time-consuming tasks, our interventions have unlocked newfound potential within the organization, enabling enhanced productivity and ultimately, greater revenue generation.

Achievements

The implementation of our comprehensive solution yielded transformative outcomes across various stakeholders:

1. Receptionists

Automated communication processes, simplified access to documentation, and enhanced staff collaboration.

2. Doctors Streamlined access to patient data and documentation, improved time management, and enhanced software proficiency.

3. Referring Doctors

Facilitated cooperation through clear patient preparation guidelines and rapid information retrieval.

4. External Nurses

Simplified clinic interactions and expedited access to pertinent documentation.

Technologies we used:

Cloud Platforms:

Cybersecurity and Compliance:

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Lee Ebreo

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VP of Engineering at Credit Ninja

These things would not have been achievable if we did not build our own in-house system and if we did not partner with Sphere to help us achieve our goals.

Selah Ben-Haim

VP of Engineering at Prominence Advisors