Enabling Customer Driven Application

Development for Gett B2B

Overview

After carrying out a joint market study, Sphere developed a successful customer-oriented prototype for Gett Taxi.

The Challenge

Advanced BI and Analytics

Easy Pricing/Tariff Management

Corporate Payment Methods

Enabling seamless customer support

How It Was Solved

The Prototype was at it’s core, designed to be very flexible. It addressed the needs of the corporate clients and additionally provided the capability to add more functionality using the system and user settings. Sphere designed a modular architecture for the application which allowed for any of the key components to be extended by its custom logic or replaced with one that is more suitable for the client’s requirements without impacting existing clients due to a well-established and agreed upon process.

• For the internal platform entities and external interactions with the payment gateways, vendors and other third-party services, Sphere implemented varying levels of logging using Ruby gem (audited type), time-series storage ClickHouse and some DBMS Postgres capabilities

• To provide optimum performance during uneven load increases while running multiple background tasks, Sphere used: AWS metrics and integration with NewRelic

• The configuration of the puma web server was optimized, as well as the grouping of background processes in Sidekiq

• Separate processes and queues were selected, limits were set on the parallel execution of tasks and consumed resources

The Results

Four primary benefits were created from the functional prototype including:

Gett Taxi now integrates new strategic clients quickly and seamlessly into their platform which is customised to clients business processes and workflows

Sphere set up a well-established process for analyzing incidents related to performance:

1) Identifying problem areas, optimizing and allows for support teams to promptly deliver fixes to the production 2) It also demonstrates 99.9% uptime, average server response time is approximately 200ms

The application architecture is aligned to the business needs and forecast thus giving Gett Taxi the capability to extensively scale both vertically and horizontally

A comprehensive logging set of all users and system actions: Customer service teams can track any order status or other entities, providing fast resolution for an disputes with the suppliers of the external services

Organizations around the world trust us

Hear from

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Hear from our clients

Lee Ebreo

VP of Engineering at Credit Ninja

These things would not have been achievable if we did not build our own in-house system and if we did not partner with Sphere to help us achieve our goals.

Selah Ben-Haim

VP of Engineering at Prominence Advisors

Our experience with Sphere and their team has been and continues to be fantastic. We keep throwing new projects at them, and they keep knocking them out of the park (including the rescue of a project that was previously bungled by another vendor).

Ben Crawford

Senior Product Manager at Enova Financial

I would expect to be delighted. It's been a really positive experience, working with Sphere, and I would expect you to have the same.

Mark Friedgan

CEO at CreditNinja

Sphere consistently prioritizes the needs of their clients, demonstrating both agility and teamwork. As an offshore team, they have been an integral part of our organization and we plan to continue growing with them.

René Pfitzner

Co-Founder at Experify

Sphere provided excellent full-stack development manpower to augment our team and help push our product forward. They are easy to work with, tech-savvy and proactive.

Bruce Burdick

Chief Information Officer at Integra Credit

We've been working with Sphere and its excellent consultants since our founding. I've found that they are true partners in the success of our business.

Jemal Swoboda

CEO at Dabble

The resources and developers that Sphere Software provides are skilled and have the required technical expertise, but more importantly, they have helped us build a culture of excellence within our team.

Arthur Tretyak

Founder and CEO at IntegraCredit

With Sphere, we were able to migrate in half the time it would take to train an additional FTE… and for a fraction of the cost. Our experience with Sphere has been exceptional.

Lee Ebreo

VP of Engineering at Credit Ninja

These things would not have been achievable if we did not build our own in-house system and if we did not partner with Sphere to help us achieve our goals.

Selah Ben-Haim

VP of Engineering at Prominence Advisors