Revolutionizing Operations: How Sphere’s NetSuite Integration Transformed Cirrus LED’s Efficiency and Growth

The Challenge

Transforming Business Operations: Cirrus LED’s ERP Upgrade Challenge

The challenge faced by Cirrus LED (Cirrus) was to upgrade their existing Enterprise Resource Planning (ERP) system, Odoo, which had become insufficient for their needs. They approached Sphere with the following problems:

1. Limited Functionality: Odoo lacked the depth of functionality required to efficiently process transactions and capture essential data for their operations.
2. Lack of Integration: Cirrus was using various other business systems, such as Salesforce and HubSpot, that were not integrated with their ERP (Odoo). This resulted in disjointed and inadequate systems that hindered their overall efficiency and productivity.

The challenge for Sphere was to address these issues by implementing NetSuite, an Oracle ERP with a robust set of features and capabilities. Additionally, they needed to create seamless integrations between NetSuite and Cirrus’s other critical systems, such as Salesforce and HubSpot. This involved the task of creating an integrated system that would connect accounting, sales, warehouse, and customer service operations, ultimately streamlining Cirrus’s business processes and improving their overall operational efficiency.

The Solution

Cirrus Boosts Efficiency and Connectivity

To address the issues, Sphere proposed and implemented the following solution:

1. Implementation of NetSuite ERP: Sphere led the implementation of NetSuite, an Oracle ERP system used by thousands of clients globally. This implementation involved several steps:
   • Design Solution: Sphere designed a solution tailored to Cirrus’s specific needs and requirements.
   • Implementation and Testing: The NetSuite solution was implemented and thoroughly tested to ensure it met Cirrus’s business processes and goals.
   • Data Migration: Sphere cleaned and converted Cirrus’s existing data to ensure a smooth transition to the new system.
   • Support for Launch: Sphere provided support during the launch phase to ensure a successful transition to the new ERP system.
2. Integration with Other Systems: In addition to implementing NetSuite, Sphere also built an integration solution that connected NetSuite with Cirrus’s other key systems, including Salesforce and HubSpot. This integration was based on the Celigo iPaaS platform, a no-code solution that simplifies the process of building and maintaining integrations without the need for developer assistance.

The combined efforts of implementing NetSuite and integrating it with other systems addressed Cirrus’s issues effectively. The new NetSuite ERP system provided expanded functionality, enabling Cirrus to capture the required data, streamline their processes, and have a robust ERP platform capable of supporting their future growth. This entire project was completed within a timeframe of 9 months from project initiation.

Outcomes and Results

Seamless System Upgrade Drives Efficiency and Customer Satisfaction

The integration of this system delivered the following results:

1. Efficient Order and Return Processing: Seamless information sharing between Salesforce and NetSuite resulted in swift order and return processing.
2. Unified Source of Truth: Sales, operations, and customer service teams had a single, reliable source of data, reducing confusion and improving collaboration.
3. Streamlined Internal Operations: The system optimized internal processes, enhancing overall operational efficiency.
4. Enhanced Customer Experience: Advanced shipping and credit card processing capabilities elevated the customer experience, making transactions smoother and more convenient.
5. Comprehensive Accounting Visibility: The accounting team gained full visibility and robust reporting tools, simplifying financial management.
6. Workflow and Approval Enhancements: New workflows and approval processes within NetSuite unlocked additional functionality, streamlining operations further.
7. Improved Cross-Departmental Reporting: Enhanced reporting capabilities benefited all departments, providing valuable insights across the organization.