How we helped increase average transaction value

for Tommy Car Wash through NetSuite SuiteScript

Overview

Our client, Tommy Car Wash, a US-based car wash manufacturing company, sought to develop a custom feature on NetSuite to offer discounts to their customers. They were already using NetSuite but needed additional development assistance to implement this feature through NetSuite SuiteScript, so they reached out to us.

The Challenge

Tommy Car Wash wanted to enable their customers to save money by offering them free shipping when making a bigger purchase by selecting a certain number of products. They recognized NetSuite didn’t have native functionality to enable shipping and discounting tied to product quantity within the shopping cart related to specific SKUs within their existing NetSuite environment. They decided they needed additional NetSuite development support to develop and launch this additional feature.

How It Was Solved

Our team of NetSuite consultants here at Sphere Partners scoped out the specific SKUs tied to the discounting initiative and the appropriate shipping discounts to be applied. Once the scope of work was firmly established, using NetSuite SuiteScript, our technical resources wrote custom scripts to enable shipping discounts to be applied within the shopping cart at the SKUs level based on quantity selected.

The Results

Upon implementation of this NetSuite SuiteScript project, Tommy Car Wash increased the average transaction value for detergent barrel bulk purchases enabled by the custom shipping discount. In addition, the Sphere Partners team reduced friction by overall improving the user experience. The embedded script showed shipping discounts in real time via SuiteCommerce Advanced (SCA) for customers to checkout with selected discounts. This improved UX by providing the option to customers to reactively adjust their savings.

The implementation led to increased customer satisfaction through better user experience and the perk of saving money, enabled by the custom free shipping discount feature. We are still working on other similar projects for Tommy Car Wash and have become their go-to NetSuite experts.

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Lee Ebreo

VP of Engineering at Credit Ninja

These things would not have been achievable if we did not build our own in-house system and if we did not partner with Sphere to help us achieve our goals.

Selah Ben-Haim

VP of Engineering at Prominence Advisors

Our experience with Sphere and their team has been and continues to be fantastic. We keep throwing new projects at them, and they keep knocking them out of the park (including the rescue of a project that was previously bungled by another vendor).

Ben Crawford

Senior Product Manager at Enova Financial

I would expect to be delighted. It's been a really positive experience, working with Sphere, and I would expect you to have the same.

Mark Friedgan

CEO at CreditNinja

Sphere consistently prioritizes the needs of their clients, demonstrating both agility and teamwork. As an offshore team, they have been an integral part of our organization and we plan to continue growing with them.

René Pfitzner

Co-Founder at Experify

Sphere provided excellent full-stack development manpower to augment our team and help push our product forward. They are easy to work with, tech-savvy and proactive.

Bruce Burdick

Chief Information Officer at Integra Credit

We've been working with Sphere and its excellent consultants since our founding. I've found that they are true partners in the success of our business.

Jemal Swoboda

CEO at Dabble

The resources and developers that Sphere Software provides are skilled and have the required technical expertise, but more importantly, they have helped us build a culture of excellence within our team.

Arthur Tretyak

Founder and CEO at IntegraCredit

With Sphere, we were able to migrate in half the time it would take to train an additional FTE… and for a fraction of the cost. Our experience with Sphere has been exceptional.

Lee Ebreo

VP of Engineering at Credit Ninja

These things would not have been achievable if we did not build our own in-house system and if we did not partner with Sphere to help us achieve our goals.

Selah Ben-Haim

VP of Engineering at Prominence Advisors