Social Media Ecommerce Solution generates

15% revenue for global client

Overview

The client is a global women’s apparel and accessories company.

The Challenge

A Global Women’s Apparel and Accessories Company had a social media presence of 275,000 followers. They weren’t quite sure how to monetize this but knew they were missing an opportunity to do so. They wanted to create an instant, seamless shopping experience for customers through Instagram but needed help doing so.

How We Solved It

Sphere stepped in and noticed that almost all followers were tagging their purchases while posting their images. So, we embedded meta data to each social media image in order to link them to the ecommerce site. Customers could now easily and seamlessly transition from Instagram to the website’s product page to instantly purchase the item they were looking for and liked. No more having to scroll through tons of pages to find what a customer needs.

Secondly, at the bottom of the website’s product page, we added images of people wearing the same item the customer was looking at. What we found was that if they saw someone else wearing the product and it looked good on them, they were more likely to purchase it, and keep coming back for more.

The Results

In 30 days, we were able to modernize the shopping experience and generate an additional 10-15% incremental revenue leveraging existing technology with little new investment. The initiative also improved customer engagement and customer service satisfaction as a result of the integration. It drove more traffic to the website given that there was an improved user experience. After all, the key to conversion is you need to minimize the number of clicks. We were able to get it down to 1!

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Lee Ebreo

VP of Engineering at Credit Ninja

These things would not have been achievable if we did not build our own in-house system and if we did not partner with Sphere to help us achieve our goals.

Selah Ben-Haim

VP of Engineering at Prominence Advisors

Our experience with Sphere and their team has been and continues to be fantastic. We keep throwing new projects at them, and they keep knocking them out of the park (including the rescue of a project that was previously bungled by another vendor).

Ben Crawford

Senior Product Manager at Enova Financial

I would expect to be delighted. It's been a really positive experience, working with Sphere, and I would expect you to have the same.

Mark Friedgan

CEO at CreditNinja

Sphere consistently prioritizes the needs of their clients, demonstrating both agility and teamwork. As an offshore team, they have been an integral part of our organization and we plan to continue growing with them.

René Pfitzner

Co-Founder at Experify

Sphere provided excellent full-stack development manpower to augment our team and help push our product forward. They are easy to work with, tech-savvy and proactive.

Bruce Burdick

Chief Information Officer at Integra Credit

We've been working with Sphere and its excellent consultants since our founding. I've found that they are true partners in the success of our business.

Jemal Swoboda

CEO at Dabble

The resources and developers that Sphere Software provides are skilled and have the required technical expertise, but more importantly, they have helped us build a culture of excellence within our team.

Arthur Tretyak

Founder and CEO at IntegraCredit

With Sphere, we were able to migrate in half the time it would take to train an additional FTE… and for a fraction of the cost. Our experience with Sphere has been exceptional.

Lee Ebreo

VP of Engineering at Credit Ninja

These things would not have been achievable if we did not build our own in-house system and if we did not partner with Sphere to help us achieve our goals.

Selah Ben-Haim

VP of Engineering at Prominence Advisors