Mortgage lender hires Sphere Partners

to streamline underwriting process with monday.com

Overview

A mortgage lender was looking to streamline the underwriting process with their processors and mortgage underwriters to close more opportunities faster and with increased visibility.

The Challenge

Historically the client was reliant on Google Sheets and Teams to share documentation and keep track of loans that needed to be processed. The client found that there were frequently missed deadlines and tasks left delinquent due to lack of oversight and visibility.

How It Was Solved

Sphere worked with the client to implement the perfect solution on monday.com – the client was able to consolidate tasks and home buyer communication across the underwriting process into a single platform (monday.com) for cross department accountability.

The implementation took place in three phases.

In the Discovery phase, Sphere worked with the client to define the current mortgage underwriting workflows and processes, as well as mapping out the ideal end state the client needed – key performance indicators (KPI’s) to track along the buyer journey.

Phase 2 was the Design Documentation phase, in which Sphere proposed a transition plan to the client that would move them from their current state to the ideal end state in a roadmapped/phased approach to foster user adoption.

Phase 3 was the Implementation phase, where Sphere worked collaboratively with the client to implement the operational boards according to the design doc, as well as ensure knowledge transfer when the implementation was complete.

The Results

Sphere was able to seamlessly integrate the monday boards and underwriting workflows into the Teams platform to sync communication and tasks in a singular platform (Teams).

Sphere also worked with the client to standardize customer record import templates and ensure record and data integrity across the user base.

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Lee Ebreo

VP of Engineering at Credit Ninja

These things would not have been achievable if we did not build our own in-house system and if we did not partner with Sphere to help us achieve our goals.

Selah Ben-Haim

VP of Engineering at Prominence Advisors

Our experience with Sphere and their team has been and continues to be fantastic. We keep throwing new projects at them, and they keep knocking them out of the park (including the rescue of a project that was previously bungled by another vendor).

Ben Crawford

Senior Product Manager at Enova Financial

I would expect to be delighted. It's been a really positive experience, working with Sphere, and I would expect you to have the same.

Mark Friedgan

CEO at CreditNinja

Sphere consistently prioritizes the needs of their clients, demonstrating both agility and teamwork. As an offshore team, they have been an integral part of our organization and we plan to continue growing with them.

René Pfitzner

Co-Founder at Experify

Sphere provided excellent full-stack development manpower to augment our team and help push our product forward. They are easy to work with, tech-savvy and proactive.

Bruce Burdick

Chief Information Officer at Integra Credit

We've been working with Sphere and its excellent consultants since our founding. I've found that they are true partners in the success of our business.

Jemal Swoboda

CEO at Dabble

The resources and developers that Sphere Software provides are skilled and have the required technical expertise, but more importantly, they have helped us build a culture of excellence within our team.

Arthur Tretyak

Founder and CEO at IntegraCredit

With Sphere, we were able to migrate in half the time it would take to train an additional FTE… and for a fraction of the cost. Our experience with Sphere has been exceptional.

Lee Ebreo

VP of Engineering at Credit Ninja

These things would not have been achievable if we did not build our own in-house system and if we did not partner with Sphere to help us achieve our goals.

Selah Ben-Haim

VP of Engineering at Prominence Advisors